Bingtown Promotions is dedicated to maintaining customer satisfaction to the maximum possible standards. Should there be an error on our part*, we will make the necessary adjustments and reship replacement items. We typically include extra shirts with each order. If the items in question are fewer than 6 pieces, we will issue in-house credit for those items on your account. If the items received are materially different from those ordered and approved (i.e. you ordered a blue ladies tank top and received a man’s red tee shirt), we will reship replacement items at no additional cost to the customer.

 

*Errors on our part refer to any change we make that is not authorized or approved by the customer. It can also refer to any item with a hole, rip, or tear. Any mistakes or quality reproduction issues in spelling or art omission that are present on the approved, submitted client artwork or client-approved proof are not the responsibility of Bingtown Promotions.

 

Refunds are offered as replacement items or in-house credit for future purchase.

 

We have a right to possession of defective merchandise, and it will be our decision as to whether to issue a replacement or credit. Since we provide free shipping on our orders, the customer is responsible for shipping costs associated with the return of merchandise. Return Authorizations are requested via email or by contacting mike@bingtown.com before returning merchandise. This authorization must be requested in writing either USPS or email within 3 days of receiving your shipment.

 

In-house credit amounts to be issued shall be solely determined by the original invoice for those goods in question.

 

In all cases, the customer agrees to abide by our terms, conditions, and shipping policy.

 

If production has started or items have been ordered from the mill on a custom order, no cancellation is allowed as it applies to a refund or credit.